Q3 2025 H & R Block Inc Earnings Call Transcript
Key Points
- H&R Block Inc (HRB) reported revenue growth of 4%, EBITDA growth of 5%, and EPS growth of 9% for the third quarter.
- The company experienced an increase in company-owned assisted volume and higher overall net average charge (NAC).
- H&R Block Inc (HRB) saw a tenfold increase in new clients participating in their Second Look service, which reviews past tax returns for missed deductions.
- The DIY segment delivered revenue growth of 8% year-over-year, with strong customer satisfaction scores.
- The company reported a 24% increase in clients served fully virtually, reflecting a growing preference for convenience blended with expert help.
- Total Assisted volumes were down 0.8%, which is below the broader industry volume growth of 1.7% as reported by the IRS.
- The company faced lower international revenues due to unfavorable foreign exchange rates and lower return volumes in Canada.
- Online paid DIY volume was essentially flat, indicating a lack of market share gain in this segment.
- H&R Block Inc (HRB) experienced higher operating expenses due to increased tax professional wages and benefits.
- The company expects EBITDA to be slightly below the midpoint of the range for the year due to higher-than-anticipated legal fees and settlements.
Thank you for standing by, and welcome to H&R Block's third quarter fiscal year 2025 earnings conference call. (Operator Instructions)
I would now like to hand the call over to Jordyn Eskijian, Program Manager, Investor Relations and ESG. Please go ahead.
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Thank you, Latif. Good afternoon, everyone, and welcome to H&R Block's fiscal 2025 third quarter financial results conference call. Joining me today are Jeff Jones, our President and Chief Executive Officer; and Tiffany Mason, our Chief Financial Officer.
Earlier today, we issued a press release and presentation, which can be downloaded or viewed on our website at investors.hrblock.com. Our call is being broadcast and webcast live, and a replay of the webcast will be available for 90 days.
Before we begin, I'd like to remind listeners that comments made by management may include forward-looking statements within the meaning of federal securities laws. These statements involve material risks and
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