Q2 2026 H & R Block Inc Earnings Call Transcript
Key Points
- H&R Block Inc (HRB) reported an 11% increase in revenue for the second quarter, driven by higher assisted tax prep volume and DIY software sales.
- The company is leveraging AI to enhance both DIY and assisted tax services, including AI-enabled tax pro assistance and AI Tax Assist for DIY clients.
- H&R Block Inc (HRB) is expanding its 'Second Look' service, integrating it into the new client experience to improve retention and foster loyalty.
- The company is focused on meeting clients where they are, with a specific emphasis on high lifetime value customers, and is evolving its marketing strategies to align with changing consumer behaviors.
- H&R Block Inc (HRB) is committed to a multiyear strategy that combines human expertise with technology to deliver personalized guidance, aiming to transform the client experience and drive long-term growth.
- The company reported a net loss from continuing operations of $242 million for the second quarter, reflecting the seasonal nature of its business.
- Operating expenses increased by 5% due to higher field wages and consulting costs, impacting profitability.
- Despite efforts to improve assisted tax services, H&R Block Inc (HRB) continues to face challenges in retaining clients in the mid- to lower funnel.
- The company anticipates only a 1% industry growth, which may limit potential revenue increases.
- H&R Block Inc (HRB) faces uncertainty due to significant tax law changes, which could impact client behavior and filing patterns.
Good day, and thank you for standing by. Welcome to the H&R Block second-quarter fiscal 2026 earnings conference call. (Operator Instructions)
Please be advised that today's conference is being recorded. I would now like to hand the conference over to your speaker today, Jessica Hazel, Vice President, Investor Relations. Please go ahead.
Thank you. Good afternoon, and welcome to H&R Block's fiscal 2026 second-quarter financial results conference call. Joining me today are Curtis Campbell, our President and Chief Executive Officer; and Tiffany Mason, our Chief Financial Officer.
Earlier today, we issued a press release and presentation, which can be downloaded or viewed live on our website at investors.hrblock.com. Our call is being broadcast and webcast live, and a replay of the webcast will be available for 90 days.
Before we begin, I'd like to remind listeners that comments made by management may include forward-looking statements within the meaning of
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