Q3 2025 SoundThinking Inc Earnings Call Transcript

Nov 12, 2025 / 09:30 PM GMT

Release Date Price: $8.43 (+1.44%)

Transcript 10-Q8-K

Key Points

Positve

SoundThinking Inc (SSTI) has expanded deployments of its core ShotSpotter technology and is seeing accelerating adoption of its AI-powered investigative tools.
The company is gaining traction in the healthcare security market following California's AB 2,975 weapons detection mandate.
International expansion efforts are showing progress, with the Uruguay deployment serving as a proof point for broader Latin American market opportunities.
Customer retention is better than expected, with a Net Promoter Score of 70, indicating high customer satisfaction.
The upcoming launch of Crime Tracer Gen 3 is expected to be a significant advancement, integrating over 1 billion law enforcement and public records.

Negative

Third quarter revenues were lower than expected at $25.1 million due to the absence of a ShotSpotter renewal in Puerto Rico and delays in a statewide crime tracer booking.
Sales execution is not meeting expectations, prompting a realignment of the sales organization and a search for a new sales leader.
Full-year revenue guidance has been lowered from $111-$113 million to approximately $104 million, and adjusted EBITDA guidance has been reduced from 20-22% to 14-15%.
The company is facing delays in several large contracts, including a Crime Tracer deployment and a ShotSpotter deployment in Brazil, impacting revenue.
Gross profit and adjusted EBITDA have decreased compared to the previous year, reflecting challenges in converting pipeline demand into bookings.

Refinitiv StreetEvents Event Transcript
E D I T E D V E R S I O N

SSTI.OQ - Soundthinking Inc
Q3 2025 SoundThinking Inc Earnings Call
Nov 12, 2025 / 09:30PM GMT

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Presentation
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Unidentified_1 [1]
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Good afternoon and welcome to Sound Thinking's 3rd quarter 2025 earnings conference call. My name is John and I'll be your operator for today's call.

Joining us are Sound Thinking CEO Ralph Clark and CFO Alan Stewart. Please note that certain information discussed on the call today will include forward-looking statements for our future events and sound thinkings, business strategy, and future financial and operating performance. These forward-looking statements are only predictions and are subject to risks, uncertainties, and assumptions that are difficult to predict and may cause actual results to differ materially from those stated or implied by those statements.

Certain of these risks, uncertainties, and assumptions

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