Q4 2025 TTEC Holdings Inc Earnings Call Transcript
Key Points
- TTEC Holdings Inc (TTEC) exceeded the high end of its revenue guidance for 2025, achieving $2.14 billion.
- Adjusted EBITDA grew by 5.6% year-over-year, reaching $214 million.
- The company generated $83 million in free cash flow and reduced its credit facility borrowings by $70 million.
- TTEC deepened relationships with its largest clients, capturing an increased share of wallet.
- The company achieved Great Place to Work certification in 15 countries, reflecting its investment in global talent.
- TTEC faced a one-time goodwill non-cash impairment of $193 million in its digital segment due to market capitalization decline.
- Revenue for the full year 2025 decreased by 3.2% compared to the prior year.
- The company anticipates a revenue decline of 5% in 2026 as it rationalizes underperforming contracts.
- The digital segment's recurring revenue declined by 4% in 2025, reflecting a market shift away from traditional solutions.
- TTEC's stock price is perceived to not reflect the differentiation and value of its business, indicating market pressure.
Welcome to TTEC's fourth quarter and full year 2025 earnings conference call. (Operator Instructions). This call is being recorded at the request of TTEC. I would now like to turn the call over to Bob Belknapp, TTEC's Group Vice President, Corporate Finance. Thank you, sir, and you may begin.
Good morning, and thank you for joining us today. TTEC is hosting this call to discuss its fourth quarter and full year 2025 results for the period ended December 31, 2025. Participating on today's call are Ken Tuchman, Chairman and Chief Executive Officer of TTEC; and Kenny Wagers, Chief Financial Officer of TTEC.
Yesterday, TTEC issued a press release announcing its financial results. While this call will reflect items discussed in that document, for complete information about our financial performance, we also encourage you to read our annual report on Form 10-K for the period ended on December 31, 2025.
Before we begin, I want to remind you that matters discussed on today's call may include
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