Full Year 2026 AO World plc Earnings Call Transcript

Jun 17, 2026 / 08:00AM GMT
Release Date Price: $2.05

Key Points

Positve
  • AO World PLC (FRA:81A) reported a revenue increase of 11.4% to GBP1.27 billion, demonstrating strong growth.
  • The company achieved an adjusted profit before tax of GBP50.5 million, exceeding the top end of their guidance range.
  • Free cash flow significantly increased to GBP66.4 million, more than 2.5 times the previous year.
  • The balance sheet is robust, with a net funds position of GBP16.4 million, a significant improvement from a net debt position.
  • AO World PLC (FRA:81A) successfully turned around its mobile business, which is now contributing profitably to the group.
Negative
  • B2B revenue declined by 11.9% due to the exit from low-margin kitchen furniture work.
  • Mobile revenue decreased by 18.4% as part of the strategic pivot to profitability.
  • The company faced inflationary pressures, particularly in labor costs, impacting overall expenses.
  • There were challenges in simplifying the customer journey for the Switch24 mobile offering.
  • The external environment remains uncertain with geopolitical pressures and subdued consumer confidence affecting future outlook.
Mark Higgins
AO World plc - Chief Financial Officer, Chief Operating Officer, Executive Director

Okay. Good morning, everyone, and a warm welcome to those of you here with us today and to those watching online later. So thanks for making the time. I know many of you will have been to -- been on results calls all week, so we will aim to make this one worth your time.

So I'm here with John Roberts, our Founder and Chief Executive and between us, we're going to take you through what it means and where we go from here.

So a quick word on structure. I'm going to take you through the financial and operational performance, the numbers and the story behind them. John is then going to pick up strategy, our customers, our markets and the moats we've been building and we'll finish, as always, with questions and answers.

A year of delivery is the headline. So let me take you through it. So FY26 was a year of delivery. We did what we said we'd do, and we did it through a tougher cost backdrop than any of us were planning for at the start of the year. The headlines are revenue was GBP1.27

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