eGain Corp (NAS:EGAN)

Q3 2025 eGain Corp Earnings Call Transcript

May 14, 2025 / 09:00 PM GMT

Release Date Price: $5.06 (-3.98%)

Transcript 10-Q8-K

Key Points

Positve

eGain Corp (EGAN) exceeded profitability projections and delivered solid operating cash flow in Q3 2025.
The company secured one of its largest deals ever with a US megabank, expanding its AI knowledge platform to over 100,000 users.
eGain Corp (EGAN) launched the eGain AI agent for contact centers, which has received strong customer interest.
Gartner rated eGain Corp (EGAN) as a leader in the emerging market quadrant for Generative AI knowledge management apps.
The company reported a strong start to Q4 with good deal closures, including the significant megabank deal.

Negative

Total revenue for Q3 2025 was $21 million, down 6% year over year.
The year-over-year revenue decline was impacted by the loss of two large clients last year.
SaaS gross margin for the quarter decreased to 77% from 78% a year ago.
Total ARR for all customers decreased by 6% year over year.
Sales cycles have been extended, now averaging 9 to 12 months, impacting the timing of deal closures.

Refinitiv StreetEvents Event Transcript
E D I T E D V E R S I O N

EGAN.OQ - eGain Corp
Q3 2025 eGain Corp Earnings Call
May 14, 2025 / 09:00PM GMT

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Presentation
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Unidentified_1 [1]
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Good afternoon and welcome to the eGain fiscal 2025 3rd quarter financial results conference call. All participants will be in listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by 0.

After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press, then 1 on your telephone keypad.

To withdraw your question, please press star, then 2.

Please note this event is being recorded.

I would now let's turn the conference over to Jim Byers, Ponddell Investor Relations. Please go ahead.

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Unidentified_2 [2]
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