eGain Corp (NAS:EGAN)

Q3 2026 eGain Corp Earnings Call Transcript

May 14, 2026 / 09:00 PM GMT

Release Date Price: $6.73 (+3.86%)

Transcript 10-Q8-K

Key Points

Positve

eGain Corp (EGAN) reported a strong third quarter with continued momentum in its AI knowledge business, driven by customer expansion, growing partner engagement, and new products.
Year-to-date, AI knowledge ARR has grown 26%, and the company has generated $18.7 million in operating cash flow, representing a 27% margin.
The company has seen a meaningful increase in RFP activity, particularly from Fortune 1000 BFSI and healthcare enterprises, indicating strong market interest.
eGain Corp (EGAN) introduced several innovations, including the eGain AI Knowledge Suite for retail banking and AI agent for Cisco WebEx Contact Center, enhancing its product offerings.
The company maintains a strong balance sheet with $80.5 million in cash and no debt, providing financial flexibility for future investments and growth opportunities.

Negative

Total revenue for the third quarter was $22.5 million, only up 7% year-over-year, which may not meet some investor expectations for higher growth.
Revenue was impacted by approximately $450,000 due to two fewer days in the quarter compared to the prior quarter.
One on-premise subscription customer in EMEA chose not to migrate to eGain's cloud products, resulting in a $1.6 million reduction in total SaaS ARR.
The company faces longer sales cycles for larger opportunities, affecting the timing of revenue conversion.
Bookings reflected normal seasonal trends, with Q3 typically being a softer quarter, which could impact short-term financial performance.

Refinitiv StreetEvents Event Transcript
E D I T E D V E R S I O N

EGAN.OQ - eGain Corp
Q3 2026 eGain Corp Earnings Call
May 14, 2026 / 09:00PM GMT

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Presentation
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Unidentified_1 [1]
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Good day, and welcome to the eGain Fiscal 2026 Third Quarter Financial Results Call.

All participants will be in a listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key, followed by zero.

After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star, then one on a touchtone phone. To withdraw your question, please press star and then two.

Please note this event is being recorded.

I would now like to turn the conference over to Jim Byers, Hondale Wilkinson, Investor Relations. Please go ahead.

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Unidentified_2 [2]
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