Q1 2026 Sprinklr Inc Earnings Call Transcript
Key Points
- Sprinklr Inc (CXM) reported a 5% year-over-year increase in total revenue, reaching $205.5 million for the first quarter.
- The company achieved a record $81 million in free cash flow generation for the quarter.
- Sprinklr Inc (CXM) has implemented a new business management system and sales pod structure to improve execution and customer engagement.
- The company has a strong pipeline in its core business, reaching the highest level in the past 18 months.
- Sprinklr Inc (CXM) has been recognized by top-tier analysts like Gartner and Forrester for its cross-product innovation and unified platform vision.
- Sprinklr Inc (CXM) is experiencing longer sales cycles and increased scrutiny of enterprise spending due to macroeconomic uncertainty.
- The company faces challenges with customer churn and downsell activity, impacting its subscription and revenue-based net dollar expansion rate.
- There is pressure on renewal cycles, resulting in more downsell activity and, in some cases, logo churn.
- Sprinklr Inc (CXM) is dealing with inconsistent operational execution and lingering technical debt from past years.
- The company anticipates a $10 million negative impact on non-GAAP operating expenses due to foreign exchange rate volatility.
Greetings. Welcome to Sprinklr first-quarter, fiscal year 2026 earnings call. (Operator Instructions) As a reminder, this call is being recorded.
It is now my pleasure to introduce Eric Scro, Vice President of Finance. Thank you. You may begin.
Thank you, operator, and welcome, everyone, to Sprinklr's first-quarter, fiscal year 2026 financial results call. Joining us today are Rory Read, Sprinklr's President and CEO; and Manish Sarin, Sprinklr's Chief Financial Officer.
We issued our earnings release a short time ago, filed the related Form 8-K with the SEC. And we've made them available on the Investor Relations section of our website, along with the supplementary investor presentation. Please note that on today's call, management will refer to certain non-GAAP financial measures.
While the company believes these non-GAAP financial measures provide useful information for investors, the presentation of this information is not intended to be considered in
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