Q3 2026 Sprinklr Inc Earnings Call Transcript
Key Points
- Sprinklr Inc (CXM) reported a 9% year-over-year increase in total revenue, reaching $219.1 million for the third quarter.
- The company achieved a non-GAAP operating income of $33.5 million, resulting in a 15% non-GAAP operating margin.
- Sprinklr Inc (CXM) has strengthened its leadership team with the addition of Anthony Coletta as CFO and Karthik Suri as Chief Product and Corporate Strategy Officer.
- The company is seeing early momentum in its transformation efforts, with improved customer engagement trends and key indicators moving in the right direction.
- Project Bear Hug, aimed at deepening engagement with top customers, is showing positive early results, including stronger C-suite relationships and improved renewal rates.
- Subscription revenue growth was modest at 5% year-over-year, indicating potential challenges in expanding this revenue stream.
- The company has experienced downward pressure from renewals for more than two years, impacting overall revenue growth.
- Total remaining performance obligations (RPO) were down 5% compared to the same period last year, indicating potential challenges in securing long-term commitments.
- Sprinklr Inc (CXM) is still in the transition phase of its transformation, with significant improvements needed in execution and operational processes.
- The company is facing higher cloud costs due to increased AI product uptake, which may impact profitability in the short term.
Greetings. Welcome to the Sprinklr third-quarter fiscal year 2026 financial results call. (Operator Instructions) As a reminder, this conference is being recorded.
At this time, I'll turn the conference over to Eric Scro. Thank you, Eric. You may now begin.
Thank you, operator, and welcome, everyone, to Sprinklr's third-quarter fiscal year 2026 financial results call. Joining us today are Rory Read, Sprinklr's President and CEO; and Anthony Coletta, Sprinklr's Chief Financial Officer. We issued our earnings release a short time ago filed the related Form 8-K with the SEC, and we've made them available on the Investor Relations section of our website, along with the supplementary investor presentation.
Please note that on today's call, management will refer to certain non-GAAP financial measures. While the company believes these non-GAAP financial measures provide useful information for investors, the presentation of the information is not intended to be
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