Q4 2026 Sprinklr Inc Earnings Call Transcript
Key Points
- Total revenue grew 9% year-over-year to $220.6 million, with subscription revenue increasing by 6% to $193.4 million.
- Non-GAAP operating income was $37.7 million, representing a 17% non-GAAP operating margin.
- Sprinklr's generative AI-native service SKUs saw a 50% year-over-year growth, driven by strong demand for AI agents and contact center intelligence.
- The company achieved its best renewal rates over the past four quarters, indicating improved customer retention.
- Sprinklr landed a flagship partnership with a leading global payments company, consolidating multiple legacy tools into one unified platform.
- Churn was higher than preferred, particularly in the first half of FY26, impacting overall growth.
- The subscription revenue-based net dollar expansion rate was only 103%, indicating limited growth in existing customer accounts.
- Professional services gross margin was just 1%, highlighting challenges in profitability for this segment.
- The company experienced higher data and emerging costs due to expanded AI capabilities, affecting overall margins.
- Guidance for FY27 indicates only 1% total revenue growth year-over-year, reflecting a cautious outlook amidst macroeconomic uncertainties.
Greetings. Welcome to Sprinklr's fourth-quarter fiscal year 2026 earnings call. (Operator Instructions) Please note, this conference is being recorded. At this time, I'll turn the conference over to Eric Scro, Head of Investor Relations. Thank you, Eric. You may now begin.
Thank you, operator, and welcome, everyone, to Sprinklr's fourth-quarter fiscal year 2026 financial results call. Joining us today are Rory Read, Sprinklr's President and CEO; and Anthony Coletta, Sprinklr's Chief Financial Officer. We issued our earnings release a short time ago filed the related Form 8-K with the SEC and we've made them available on the Investor Relations section of our website along the supplementary investor presentation.
Please note that on today's call, management will refer to certain non-GAAP financial measures. While the company believes these non-GAAP financial measures provide useful information for investors, the presentation of this information is not intended to be considered
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