Q4 2024 Upland Software Inc Earnings Call Transcript

Mar 12, 2025 / 04:00PM GMT

Release Date Price: €28 (+8.53%)

Transcript 10-K8-K

Key Points

Positve

Upland Software Inc (UPLD) beat its recurring revenue expectations and met the midpoint of its adjusted EBITDA guidance for Q4 2024.
The company reported a net dollar retention rate of 96% at the end of 2024, an improvement from 95% in the prior year.
Upland Software Inc (UPLD) welcomed 110 new customers in Q4, including 21 major customers, and expanded relationships with 291 existing customers.
The company earned 76 badges in the G2 Winter 2025 market reports, showing strong recognition for its products.
Upland Software Inc (UPLD) divested two non-strategic underperforming product lines, simplifying its business and focusing on growth products.

Negative

Core organic growth in Q4 was flat, although there is positive growth momentum expected in 2025.
The divestitures lowered the 2025 revenue guide by about $18 million, although they had no adjusted EBITDA impact.
Upland Software Inc (UPLD) expects a decline in total revenue of 12% at the midpoint for Q1 2025 compared to the same quarter in 2024.
The company is facing a decline in total revenue of 11% at the midpoint for the full year 2025 compared to 2024.
Upland Software Inc (UPLD) has a wide revenue guidance range for Q1 2025, indicating uncertainty in revenue projections.

Operator

Thank you for standing by and welcome to the Upland Software fourth-quarter 2024 earnings call. (Operator Instructions) The conference call will be recorded and simultaneously webcast at investor.uplandsoftware.com, and a replay will be available there for 12 months.

By now, everyone should have access to the fourth-quarter 2024 earnings release, which was distributed today at 9:05 AM, Eastern Time. If you have not received the release, it's available on Upland's website.

I would now like to turn the call over to Jack McDonald, Chairman and CEO of Upland Software. Please go ahead, sir.

Jack Mcdonald

Upland Software Inc - Chairman of the Board, Chief Executive Officer

All right. Well thank you and welcome to our Q4 2024 earnings call. I'm joined today by Mike Hill, our CFO. I'll start the call with some review of Q4, and Mike's going to provide some additional detail on those numbers. And he'll also go through our guidance for Q1 and for the full year 2025. After that, we'll open the call up for Q&A, but before we get started, Mike will

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