Q1 2026 Shoppers Stop Ltd Earnings Call Transcript
Key Points
- Shoppers Stop Ltd (BOM:532638) reported a 68% increase in EBITDA, indicating strong operational performance.
- The company's Beauty business delivered a growth of 17% on a consolidated basis, driven by new customer acquisitions and brand investments.
- The premiumization strategy has been successful, with premium products seeing a 9% like-for-like increase compared to last year.
- The company has seen a significant increase in customer loyalty, with the Net Promoter Score rising to 93%.
- Shoppers Stop's departmental stores reported a robust 5% like-for-like growth, supported by increased customer entries and premium offerings.
- Intune, the company's value format, faced challenges with slower growth and increased losses due to aggressive discounting by competitors.
- The company reported a decline in customer footfall due to the closure of stores last year, impacting overall customer entry numbers.
- Operational expenses related to new store openings and investments in Intune have increased, affecting profitability.
- The travel and luggage category experienced a significant decline, with a 30% to 40% degrowth.
- Despite improvements, the overall sales growth for the company was only 3%, indicating challenges in achieving higher growth rates.
Ladies and gentlemen, good day and welcome to the Q1 FY26 earnings conference call of Shoppers Stop Limited. (Operator Instructions)
Please note that this conference is being recorded. I now hand the conference over to Mr. Pratik Patel from Dentsu Creative PR, Investor Relations. Thank you, and over to you, sir.
Thank you. Good morning. Thank you for joining us on the Shoppers Stop Q1 FY26 Earnings Conference Call. Today, we have with us the senior management represented by Mr. Kavindra Mishra, Customer Care Associates, Managing Director, and CEO; Mr. Karunakaran Mohanasundaram, Customer Care Associate, Chief Financial Officer.
We will begin the call with the opening remarks from the management, after which we will have the forum open for the interactive Q&A session. I must remind you that the discussion on today's earnings call may contain certain forward-looking statements and must be viewed, therefore, in the conjunction with the risk that the company faces. Please restrict your
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